The Tseric Salute
"When you can understand how a group of belligerent and angry posters can drive away people from this game with an uncrafted and improvisational campaign of misery and spin-doctoring, then perhaps, you can understand the decisions I make. Until you face mobs of psychology, you will not see my side.
Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand.
You will not understand until you have to see it daily, for years...
Until you understand that many people will trod over you to get where they're going, or to get what they want.
Until you understand that so many people will agree, completely, 100% with a loud, vulgar and assertive individual, not because he is right, but because he is making a stand against "the Man"; to take no critical thought in what they say, but simply to hop on board.
Until you actually try to acknowledge those who do not speak on the forums, for whatever reason they have, you will not understand.
If you think an archaic business formula like "the customer is always right" works, you fail to understand customers, not a customer. It is a collective. No one person, even myself, is truly above the whole.
I simply have the unfortunate quality of being easily singled out. "
A follow up post to all the flames and posts that proceeded his proclamation:
"Can't help it.
Posting impassionately, they say you don't care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
There is no win.
There is only slow degradation.
Take note. It is the first and only time you'll see someone in my position make that position.
You can be me when I'm gone."
I just want to say that I completely side with Tseric on this. The forum is a cesspool of trash and scum at times. But, there are often brilliant and helpful posts in all of those NERF THIS, OVERPOWERED THAT, discussions we just have to find them.
I can only hope that Blizzard thinks of this and perhaps starts to enforce the forum rules a bit more and eliminate trolls and idiots.
I can only hope that the World of Warcraft community can grow from this whole fiasco, and fight towards a better cleaner forums.
Bah... who the hell am I kidding... it's always going to be the same, but at least somebody from Blizzard had the guts to say something about it and hopefully get the ball rolling.
Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand.
You will not understand until you have to see it daily, for years...
Until you understand that many people will trod over you to get where they're going, or to get what they want.
Until you understand that so many people will agree, completely, 100% with a loud, vulgar and assertive individual, not because he is right, but because he is making a stand against "the Man"; to take no critical thought in what they say, but simply to hop on board.
Until you actually try to acknowledge those who do not speak on the forums, for whatever reason they have, you will not understand.
If you think an archaic business formula like "the customer is always right" works, you fail to understand customers, not a customer. It is a collective. No one person, even myself, is truly above the whole.
I simply have the unfortunate quality of being easily singled out. "
A follow up post to all the flames and posts that proceeded his proclamation:
"Can't help it.
Posting impassionately, they say you don't care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
There is no win.
There is only slow degradation.
Take note. It is the first and only time you'll see someone in my position make that position.
You can be me when I'm gone."
I just want to say that I completely side with Tseric on this. The forum is a cesspool of trash and scum at times. But, there are often brilliant and helpful posts in all of those NERF THIS, OVERPOWERED THAT, discussions we just have to find them.
I can only hope that Blizzard thinks of this and perhaps starts to enforce the forum rules a bit more and eliminate trolls and idiots.
I can only hope that the World of Warcraft community can grow from this whole fiasco, and fight towards a better cleaner forums.
Bah... who the hell am I kidding... it's always going to be the same, but at least somebody from Blizzard had the guts to say something about it and hopefully get the ball rolling.
Labels: forums
posted by Sylvina Solaris | 5:13 PM
3 Comments:
Poor poor tseric. Lets hope he can find a much better job.
/tar tseric
/salute
I sympathize with Tseric. He clearly burned out from a very, very stressful job.
But that was also the job he decided to take, and if he continues in "customer relations" elsewhere he's going to have to deal with the same issues.
Towards the end I think he did cross the line from dealing with the community to a monologues about how put upon and frustrated he felt. At that point he stopped doing his job.
The ones you posted are startling in their raw emotion and honesty - he definitely tells you how he feels. But it's also all about him and is loaded with frustration and contempt for the community he was being paid to work with.
When you start telling everyone you feel trod upon and degraded in your job, it's obviously time to move on. I hope he finds a new job that is more fulfilling and less stressful.
I can't imagine the staff it would take to make sure General stays as clean as the Guild Relations forum does...
Guild Relations folk tend to monitor their own, and for whatever reason, Blizzard does really well at clearing out the trolls before they overwhelm the board.
Customer Service is one of the hardest jobs out there, that's for sure. I try to be light and happy and playful for any GM I talk to for this very reason, to try to counter-act some of the crap.
Valdesta
WoWGrrl player blog
PS: Sorry about taking so long to cross-link your blog, it's there now tho :)
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